Effective as of May 24, 2025
Last updated May 24, 2025
THIS DOCUMENT CONTAINS IMPORTANT TERMS AND CONDITIONS APPLICABLE TO YOUR ACCESS AND USE OF OUR WEBSITE AND SERVICES. PLEASE READ THESE TERMS CAREFULLY BEFORE YOU START TO USE THE WEBSITE AND OUR SERVICES. BY ACCESSING OR USING THIS WEBSITE OR DOWNLOADING OR USING ANY GAMES, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THIS WEBSITE OR THE GAMES.
THESE TERMS INCLUDE AN AGREEMENT TO RESOLVE DISPUTES BY ARBITRATION ON AN INDIVIDUAL BASIS, WHERE PERMITTED BY APPLICABLE LAW.
Depending on where you reside or acquire goods or services, you may be entitled to warranties, statutory guarantees or other rights under applicable local laws that cannot be excluded, limited, waived, disclaimed or modified (“Non-Excludable Rights”). Nothing in this Agreement is intended to have or has the effect of excluding, limiting, waiving, disclaiming or modifying any such rights under those local laws.
This document contains the terms and conditions (“Terms” or “Agreement”) for governing your access to, and use of, the Looplab Studios websites located at www.looplabstudios.com, and all officially associated micro-sites, app stores, mobile sites, subdomains, directories and subdirectories of such sites (collectively, the “Website”), any games and game platforms, clients software, downloaded software or servers operated by Looplab Studios through the Website or otherwise supported by Looplab Studios on the Website (each, the “Game”, and collectively, the “Games”), and all features, functions, software and services offered through this Website. The Website, the Games and the features, functions, software and services offered through this Website collectively constitute the “Service.”
1. Legal Agreement
1.1 These Terms constitute a binding legal agreement between you and Looplab Studios LLC, a Missouri Limited Liability (“Looplab Studios”).
1.2 In this Agreement, the terms “we/us/our” means Looplab Studios LLC. “You/your” means you as a user of the Service.
1.3 The Terms described herein apply to you if you visit our Website, use our Service and use the Games. Before using the Service or any part of the Service, you must review and agree to these Terms.
1.4 Your using the Service shall constitute your agreement to accept and be bound by the terms and conditions described in these Terms, and your agreement to comply with any rules of conduct posted on the Website or otherwise provided to you by Looplab Studios, if any (the “Rules of Conduct”) applicable to our Game software or other software that we may provide in connection with the Service. All user identities created on the Website are governed by these Terms. This includes, but is not limited to, proper in-game and out-of-game conduct relating to the Game.
1.5 If you do not agree with any of the Terms, you must not access or otherwise use the Service.
1.6 You hereby represent that you have the legal capacity (please see Section 4.2 for minimum age requirements) to enter into this Agreement and you are not barred from receiving the Service under the laws of the United States or any other applicable jurisdiction.
1.7 You understand and agree that the Service may include service announcements and administrative messages and you may not have the right to opt out of receiving them.
1.8 This Agreement is in addition to, and does not in any way replace or supplant any additional terms and conditions that may apply when you use or access certain other Looplab Studios products, services, affiliate services, third-party content or third-party software. In the event the content of this Agreement is contrary to one or more provisions of any other specific agreement or terms or conditions, the provision(s) of the specific agreement, terms or conditions shall prevail.
2. Changes to Terms, Games and Services
2.1 We may amend these Terms and the Rules of Conduct at any time (to the extent permitted by applicable law). If we do so, we will let you know by updating this page, posting the modified Terms and/or Rules of Conduct on the Website and/or wherever the Game(s) may be downloaded, and/or through other communications such as by email or pop-up notification. If you don't agree to be bound by the modified Terms, then you must not continue to use the Game(s) or Service. If you continue to use the Game(s) or Service after the change to Terms and/or Rules of Conduct, this will constitute your agreement to the updated Terms and/or the Rules of Conduct. If you do not agree to the updated Terms and/or the Rules of Conduct, you may terminate your Account in accordance with these Terms.
2.2 Because the Games are evolving over time, we may (and where applicable, provide reasonable prior notice) change or discontinue all or any part of a Game, at any time, in our sole discretion, subject to any applicable law (including any Non-Excludable Rights). Subject to any applicable law (including any Non-Excludable Rights), we are not obligated to refund all or any fees, charges, credits or in game currency in case of change or discontinuance of a Game under this Section.
3. Description
3.1 Looplab Studios provides and supports Games, including free-to-play, multi-player online Games, to registered and unregistered users and related features, functions and services available through the Website, such as community forums and other interactive areas. To access our Games, you may be required to download and install certain client software, and such access entails the use of hardware, software and Internet access (which you acknowledge play a crucial role in your user experience).
4. Account
4.1 You may be required to create an account (“Account”) to access our Service or Games and to use certain features and functions of our Service or Games.
4.2 To enter into the contract created by these Terms in order to be able to use our Services, you must be of the legal age of majority in your country or state of residence. By creating an Account, you hereby represent that you have reached the legal age of majority in your jurisdiction. You are legally and financially responsible for all actions using or accessing the Service, including the actions of anyone you allow to access your Account.
If you are under the legal age of majority in your jurisdiction, your parent or legal guardian must read and accept these Terms on your behalf, including with regard to your use of the Service, participation in the Service, and provision of any personal information in connection with the Service. If you are the parent or legal guardian of a minor who is a user of our Website, Games and/or Service and you have questions about the Terms, please contact us at [email protected]. As the parent or legal guardian of a minor, you assume all risks and liabilities associated with that minor's use of the Account.
4.3 When creating an Account and a user identity, (collectively, “User ID”) you agree to provide true, accurate, current and complete information as requested in the required fields (the “Account Information”) and (ii) promptly maintain and update such User ID and your Account Information to keep it true, accurate, current and complete.
4.4 You, as creator of your Account and User ID, are solely responsible for your User ID. We will not tolerate offensive or obscene User IDs. If a User ID violates any part of these Terms or the Rules of Conduct, we may immediately, temporarily, or permanently ban such a User ID, remove or disable access to the relevant pictures, words or phrases, provided that we will provide prior notice where practicable. Removal or disabling of access to such User IDs shall be at our sole discretion.
4.5 Your Account may only be used by you. You may not sell, transfer or assign your Account or its contractual rights, licenses and obligations, to any third party (including, for the avoidance of doubt, permitting another individual to access your Account) without the prior written consent of Looplab Studios.
This paragraph does not apply in the EU or UK. We are not responsible for any misuse of your Account or your User ID. You agree to accept all risks of misuse of and unauthorized access to your Account or your User ID and to hold us and our affiliates harmless from and against any costs, expenses (including without limitation reasonable attorneys’ fees, expenses, and court costs), liabilities, damages, claims, suits, actions and causes of actions whatsoever (except to the extent caused or contributed to by us) arising from the misuse of your Account or your User ID, including, but not limited to, improper or unauthorized use by someone to whom you revealed your password.
4.6 Please note that you are responsible for maintaining the confidentiality and security of your Account, User ID and password at all times, and you agree to notify us promptly if your password is lost, stolen, or disclosed to an unauthorized third party, or otherwise may have been compromised. You are solely responsible for all activities and transactions that occur under your Account, and we are not responsible for any misuse of your account following any action caused by you, including without limitation in the event that your password is stolen or revealed by you to a third party and/or used for transactions. You agree to immediately notify us of any misuse of your Account or any other breach of security in relation to the Service known to you. We provide you with the ability to change your password in order to safeguard your Account.
4.7 If you are using a service with accounts you may terminate your Account at any time in the Account page of the respective Service or Games or by contacting our Customer Service Team at [email protected]. If you terminate your Account, you may be liable for accrued fees, charges and costs in accordance with Section 19.3, and may not be entitled to refunds as further detailed in Section 19.4.
4.8 We may restrict, suspend or terminate your Account and access to the Service, or indefinitely restrict, suspend or discontinue your access to or, or use of, certain content, offerings, features, products and services, if you violate this Agreement, the Terms, Rules of Conduct, or if we have a reasonable belief such a violation has occurred or will occur, or as otherwise may be reasonably necessary to protect our users, our partners, our platform, or other Looplab Studios interests to the full extent permissible under applicable law. Where practicable we will first provide prior notice(s) informing you about the violation determined by us, including issuing prior warnings where appropriate and will review and potential arguments that you might bring forward. If we terminate your Account, you may not be entitled to refunds as further detailed in Section 19.4.
4.9 Termination of your Account also entails the termination of the license to use the Service and Proprietary Materials (defined below), or any part thereof.
5. Looplab Studios’ Proprietary Rights
5.1 The Website, the Games, and the Service and all Intellectual Property Rights (defined below) therein, including any and all modifications, adaptations and derivative works therefrom, are the property of Looplab Studios or Looplab Studios’ licensors, which are protected by U.S. and international law including but not limited to copyright laws. All current and future rights, interests and title in and to the Website, the Games, and the Service, all features and content thereof, including without limitation any user accounts, titles, computer code (source code, object code and preparatory design materials), files, game software, client and server software, tools, patches, updates, themes, objects, characters, character names, stories, storylines, objects, content, text, knowhow, dialogue, catch phrases, themes, locations, concepts, artwork, designs, graphics, pictures, video, animation, sounds, music, musical, compositions, sound recordings, audio-visual effects, information, data, documentation, “applets”, chat transcripts, character profile information, game play, recordings, in game items, in game activities, and in game currency, artwork and compositions created by Artificial Intelligence (“AI created works”), and the selection and arrangement thereof, including all Intellectual Property Rights therein, (collectively the “Proprietary Materials”) are the proprietary property of Looplab Studios or its licensors and are protected by U.S. and international copyright and other proprietary rights laws. Looplab Studios and its licensors own all right, title and interest in and to the Website, Service, Proprietary Materials, AI created works, and Games, including all Intellectual Property Rights therein.
5.2 “Intellectual Property Rights” means and includes, without limitation, copyright and related rights (including producers’ rights), patents, trademarks, logos, domain names, moral rights, trade secrets, database rights, publicity rights, and all other intellectual property rights and intangible legal rights or interests recognized in any country or jurisdiction in the world, and including without limitation:
5.3 All trademarks, service marks, trade names, logos, domain names, and any other features of the Looplab Studios brand, the Website, the Games and the Service (“Looplab Studios Brand Features”) are the sole property of Looplab Studios or its licensors. You are not granted any rights to use any Looplab Studios Brand Features for commercial or non-commercial use.
6. License Granted to You
6.1 Subject to these Terms and your compliance with any Rules of Conduct, we grant to you, for your non-commercial and personal use only, a limited, non-exclusive, revocable, non-transferable and non-sublicensable right to access and use the Website, the Service, the Games and the Proprietary Materials for the duration of the Agreement.
To the extent that downloaded software or client software are licensed as part of the Service, we grant to you, for your non-commercial and personal use only, a limited, non-exclusive, revocable, non-transferable and non-sublicensable permission to install and use the downloaded software or client software on one or more personal computing devices under your control solely to access and use the Service for your own personal, noncommercial entertainment use. Any such software is licensed and not sold.
Such permission remains in effect until and unless terminated by you or Looplab Studios. You promise and agree that you are using the Website, the Service, the Games and Proprietary Materials for your own personal, non-commercial use and that you will not engage in any conduct prohibited in these Terms and/or the Rules of Conduct. Any Looplab Studios Website, Service, Games, Proprietary Materials or downloaded software or client software that updates, supplements or replaces the original Website, Service, Games, Proprietary Materials or downloaded software or client software are governed by these Terms and are included within the definition of the term Service unless separate license terms accompany such update, supplement or replacement, in which case such separate terms will govern in the event of a conflict with these Terms or as otherwise provided in such separate terms.
6.2 The preceding Section 6.1 states the entirety of your rights with respect to the Website, the Service, the Games and the Proprietary Materials, and we reserve all rights not expressly granted to you in these Terms, not including any Non-Excludable Rights. The license granted to you pursuant to Section 6.1 of this Agreement does not include, you are prohibited to engage in, and you agree not to engage in, or authorize or permit any third party to engage in, any of the following:
6.3 You may not distribute or provide to any third party, post on any website, and/or publicly perform or publicly display any part of the Website, the Service, the Games or the Proprietary Materials, or any Confidential Information. Looplab Studios has no obligation to give you the software and/or access codes to the Website, the Service, the Games or the Proprietary Materials. Subject to the Terms, access to the Website, the Service, the Games or the Proprietary Materials and any software are at Looplab Studios’ sole discretion.
6.4 Any use of the Service, Games, Website or the Proprietary Materials other than as specifically authorized herein, without the prior written permission of us is strictly prohibited and will, at Looplab Studios’ option, terminate the license granted herein. Such unauthorized use may also violate applicable laws including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms shall be construed as conferring any license to or rights in Intellectual Property Rights, whether by estoppel, implication or otherwise.
6.5 You agree the Games and the Service are not sold to or transferred to you, and you are not granted any right, title, or interest in the Website, the Service or the Games except for the rights expressly granted to you in this Section 6, and Looplab Studios and its licensors retain all rights, title and interest in and to all copies of the Game and Proprietary Materials even after the Game’s installation on your personal computers, consoles, mobile devices, tablets and/or other devices.
7. Third-Party Content
We may provide or make available third-party content through the Service and may provide links to web pages and content of third parties (collectively the “Third-Party Content”) as a service to those interested in this information. We do not monitor or have any control over any Third-Party Content on third-party websites. We do not endorse or adopt any Third-Party Content and can make no guarantee as to its accuracy or completeness. We do not represent or warrant the accuracy of any information contained therein and might not update or review any Third-Party Content. This Section 7 does not exclude any express representations, if any, made by us or any Non-Excludable Rights.
8. User Content
8.1 Looplab Studios does not enable any generated user content on its Service, Games, or Website.
9. Privacy
Looplab Studios’ practices governing any collection and use of your personal information are disclosed in our Privacy Policy.
10. Software Updates
When we update or “patch” any of our software under the Service (for reasons that include, without limitation, system security, stability, enhancements and bug fixes), we may utilize a patch routine to verify whether the most recent version of the client software is installed on your computer or your device. If not, the most recent version may automatically be uploaded to your computer or your device.
11. Email Notifications
You understand and agree that we may, with your consent, send email notifications to you to provide Game updates and other relevant messages. You can opt out at any time.
12. Push Notifications
You understand and agree that we may, with your consent, send push notifications to you to provide Game updates and other relevant messages. You can opt out at any time in the settings page of the relevant Game or Service.
13. Users’ Rules of Conduct
13.1 You must observe these Terms, all Rules of Conduct, all applicable laws and all basic rules of etiquette and common courtesy when using the Service. Any conduct that violates the law in an offline, real world community is also a violation of these Terms. We will not tolerate any illegal or offensive conduct.
13.2 Without limiting the foregoing, in addition to the User Content rules set forth in Section 8, you agree not to take any of the following actions:
harm minors in any way;
impersonate any person or entity, including any Looplab Studios officials, forum leaders, guides, hosts, employees or agents, or falsely state or otherwise misrepresent your affiliation with a person or entity;
forge headers or otherwise manipulate identifiers in order to disguise the origin of any message transmitted through the Website;
upload, post, e-mail, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, “junk mail”, “spam”, “chain letters”, “pyramid schemes”, or any other form of solicitation;
interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service;
“stalk,” threaten or otherwise harass or cause discomfort to another;
collect, store, solicit, post or otherwise disseminate any personal data about other users;
impede or disrupt the Service or the normal flow of gameplay or dialogue in the Game or in Interactive Areas (defined below) in the Service or use vulgar language, abusiveness, use of excessive shouting (ALL CAPS), “spamming” or any other disruptive or detrimental methods in an attempt to disturb other users or our employees;
engage in, encourage, or promote any illegal activity, or any activity that violates these Terms or the Rules of Conduct;
engage in any actions that defraud or attempt to defraud, scam or cheat others out of any items that have been earned through authorized game play;
cheat or utilize unauthorized exploits in connection with the Games or the Service;
using or exploiting any bugs, errors, or design flaws to obtain unauthorized access to the Service or to gain an unfair advantage over other users;
take any action that disrupts the Service or that negatively affects or may prohibit other users from using the Website, the Games or any other aspect of the Service.
13.3 We may take any reasonable actions we deem necessary, to the full extent permitted under applicable law, to discourage and discipline any violation of these Terms or any other illegal or inappropriate conduct, all without prior notice or warning. The determination as to whether a violation has occurred and who is responsible for such acts is solely within our discretion, and is based on what we may determine (acting reasonably) is best for the community and the Service. By using the Service, you agree you will be bound by our determination as to whether a violation has occurred and any penalty or minimum compensation we choose to implement.
14. Notice & Action – Designation of Agent to Receive Notification of Claimed Infringement of Copyright(s).
If you are in the EU, please see 14.2 below.
14.1 Digital Millennium Copyright Act (DMCA) Notices.
14.1.1 If you believe that anything in the Service infringes upon any copyright which you own or control, you may file a DMCA notification of copyright infringement as stipulated in this Section 14, you may contact our Customer Service Team via:
Email: [email protected]
14.1.2 The Notification of Claimed Infringement of Copyrights shall include the following information which is necessary for us to evaluate the claim:
URLs or screenshots of the material in question and identify the specific user who uploaded such material;
proof or certificate of Intellectual Property Rights which you own;
a statement that you have a good faith belief that the use of the material in the manner asserted is not authorized by the copyright owner, its agent, or the law;
a statement under penalty of perjury, that all the information in your notice is accurate, and that you are the copyright owner (or, if you are not the copyright owner, then your statement must indicate that you are authorized to act on the behalf of the copyright owner);
a description of the infringement and suggested solution you may reasonably request, and your contact information. We may contact you to ask for additional information and supporting materials.
14.1.3 If a Notification of Claimed Infringement is found reasonable in our sole discretion, we may give notice of a claim of copyright infringement to the relevant users by means of an electronic mail to a user's email address in our records, or by written communication sent by first-class mail to a user's address in our records. Looplab Studios may elect not to respond to DMCA notices that do not substantially comply with all of the foregoing requirements. We may send a notice to the user as identified in your notification to request such user to remove the allegedly infringing content, or when the alleged infringement is of a severe nature we may directly remove or restrict access to the allegedly infringing content and notifying such disposal to the relevant user. We will let you know our decision in due course by emailing you to the address you provided to us.
14.1.4 In accordance with the DMCA and other applicable law, we have adopted a policy of terminating, in appropriate circumstances and at our sole discretion, subscribers or account holders who are repeat infringers. We may also at our sole discretion limit access to the Service and/or terminate the Accounts of any users who infringe any Intellectual Property Rights of others, whether or not there is any repeat infringement. We will provide notices where practicable, including prior warnings where appropriate.
14.2 EU Users - Digital Services Act (“DSA”)
14.2.1 If you believe that any information on Looplab Studios’ service might be illegal content, you can use the notice mechanisms provided herein.
14.2.2 The Notification of the alleged presence of illegal content shall include the following information which is necessary for us to evaluate the claim:
A sufficiently substantiated explanation of the reasons why you allege the information in question to be illegal content;
A clear indication of the exact electronic location of that information, such as the exact URL or URLs, the Game, and, where necessary, additional information enabling the identification of the illegal content;
Your name and email address, except if the illegal content is related to offences of sexual abuse, sexual exploitation and child pornography;
A statement from you confirming your bona fide belief that the information and allegations contained in the notice are accurate and complete.
14.2.3. If the notice contains the above-mentioned information, Looplab Studios will send a confirmation of receipt of the notice to the notifier. Looplab Studios will take its decision related to the notice in a timely, diligent and non-arbitrary manner.
14.2.4 You may not abuse the notice and action mechanism to submit notices that are manifestly unfounded or otherwise meant to block, hinder or inflict prejudice to other users or to us. Looplab Studios reserves the right to take all reasonable measures to sanction such misuse (including the suspension of the Service after having issued a prior warning). The suspension duration for service recipients will vary depending on the number of notices.
14.2.5 When taking actions against the presence of illegal content on the Service, Looplab Studios will provide the following details to the user:
The type of restriction imposed by Looplab Studios;
The facts and circumstances relied on in taking the decision;
Where applicable, information on the use of automated-means in taking the decision;
If the decision relates to alleged illegal content, a reference to the legal grounds for the restriction. If the decision related about alleged violation of Looplab Studios’ terms and conditions, a reference to the contractual ground and an explanation of why Looplab Studios believes the content is illegal or incompatible based on that reason; and
Clear information on the possibilities for redress available to the affected recipient of the service, in particular, through internal complaint-handling mechanisms (art. 20 DSA), out-of-court dispute settlement (art. 21 DSA) and judicial redress.
15. Hyperlinks
We make no claim or representation regarding, and accept no responsibility for, the quality, content, nature or reliability of third-party websites accessible by hyperlink from the Website, or websites linking to the Website. Such sites are not under our control and we are not responsible for the contents of any linked website or any link contained in a linked website, or any review, changes or updates to such websites. We provide these links to you only as a convenience, and the inclusion of any link does not imply affiliation, endorsement or adoption by us of any site or any information contained therein. When you leave the Website, you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from the Website. This Section 15 does not exclude any express representations, if any, made by us or any Non-Excludable Rights.
16. Official Service, Beta Testing and Confidential Information
16.1 The Games are designed for play only as offered through our Service. You agree not to access, create or provide any other means through which the Game may be played by others, such as through server emulators. You agree not to use any hardware or software, including but not limited to third-party tools, or any other method of support which may in any way influence or give you an advantage in the use of the Service which is not authorized by us, including but not limited to the use of ‘bots’ and/or any other method by which the Service may be played automatically without human input. You acknowledge that you do not have the right to create, publish, distribute, create derivative works from or use any software programs, utilities, applications, emulators or tools derived from or created for the Games, except that you may use the Software to the extent expressly permitted by these Terms. You may not take any action which imposes an unreasonable or disproportionately large load on our infrastructure. You do not have ownership of and may not sell, transfer, trade or auction any Accounts, characters, items, in game currency or Proprietary Materials, nor may you assist others in doing so, except as expressly authorized by us. We do not recognize any transfers occurring outside of the Service of anything related to the Service.
17. Fees
We may charge fees for you to access some content or ad free experiences. All sales are final.
18. Interruption of Service
18.1 We reserve the right to interrupt the Service or any part thereof from time to time on a regularly scheduled basis or otherwise with or without prior notice in order to perform maintenance. The following does not apply in the EU or UK: you agree that we will not be liable for any interruption of the Service or any part thereof, delay or failure to perform resulting from any causes whatsoever, subject to any Non-Excludable Rights.
18.2 You acknowledge that the Service or any part thereof may be interrupted for reasons beyond our control, and we cannot guarantee that you will be able to access the Service whenever you may wish to do so. The following does not apply in the EU or UK: we shall not be liable for any interruption of the Service, delay or failure to perform resulting from any causes whatsoever, subject to any Non-Excludable Rights.
18.3 Subject to any applicable law (including any Non-Excludable Rights), we have the right at any time with or without reason to change and/or eliminate any aspect(s) of the Service as we see fit in our sole discretion.
19. Disciplinary Action / Account & Service Termination
19.1 For user violations, we may at our option issue warnings and temporary suspensions and permanent terminations of Accounts. We retain the sole discretion as to when and how to impose warnings, penalties and/or disciplinary actions. We consider the severity of the violation and the number of infractions in making our determination; however, any determination shall be under our absolute discretion.
19.2 For the avoidance of doubt, you hereby acknowledge that we have the sole discretion with respect to termination of your Account, even if there are credits remaining on your Account, to the extent permitted by applicable law. The termination of your Account entails the termination of the license to use the Service or any part thereof.
19.3 You may terminate your Account by delivering notice to us and as otherwise provided herein. We reserve the right to collect accrued fees and charges and costs incurred by us before your termination. In addition, you are responsible for any fees, charges and costs incurred to third-party vendors or content providers before termination of your Account.
19.4 In the event your Account is terminated by you or by us, the balance of any virtual goods in your Account will not be refundable, non-transferrable to another person, have no monetary value and do not accrue interest, except as otherwise required by applicable law or Non-Excludable Rights. Upon termination of your Account, no online time or other credits (e.g., points in an online game) will be credited to you or converted to cash or other form of reimbursement, except as otherwise is required by applicable law or Non-Excludable Rights, and you will have no further access to your Account. Any delinquent or unpaid Accounts or Accounts with unresolved disputes must be settled before we may allow you to register again.
20. Indemnification
This section 20 does not apply to users located in Germany or the UK.
You agree to defend, indemnify and hold Looplab Studios, its licensors, independent contractors, service providers and consultants, and their respective officers, directors, employees, agents, partners, affiliates, and subsidiaries, harmless from and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees, expenses, and court costs) arising out of or related to your User ID, any User Content you post, store or otherwise transmit on or through the Website, your violations or breach of these Terms, any conduct, acts, omissions or misuse of the Service by you that is negligent or in breach of these Terms, any misrepresentations made by you, or your violation of the rights of any third party. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim. You will not settle any claims or losses without, in each instance, the prior, written consent of an officer of Looplab Studios.
This indemnity is limited to the extent any claim, damage, costs, liabilities or expenses are caused or contributed to by us, and to the extent inconsistent with or not permitted by any Non-Excludable Rights.
22. Disclaimer of Warranties
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, SUBJECT TO AND WITHOUT LIMITING ANY NON-EXCLUDABLE RIGHTS:
THE SERVICE, THE GAMES, THE WEBSITE AND ALL MATERIALS CONTAINED THEREIN ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. LOOPLAB STUDIOS AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE OR SUITABILITY FOR YOUR INTENDED USE, TITLE AND NON-INFRINGEMENT, AS TO THE SERVICE, THE GAME AND THE WEBSITE, INCLUDING ALL INFORMATION, CONTENT AND MATERIALS CONTAINED THEREIN. WITHOUT LIMITING THE FOREGOING, LOOPLAB STUDIOS DOES NOT REPRESENT OR WARRANT THAT THE SERVICE, THE GAMES, THE WEBSITE OR THE MATERIALS CONTAINED THEREIN ARE ACCURATE, COMPLETE, RELIABLE, AVAILABLE, CURRENT OR ERROR-FREE. LOOPLAB STUDIOS ALSO DOES NOT REPRESENT OR WARRANT THAT THE GAMES, THE WEBSITE OR ITS SERVERS ARE FREE OF VIRUSES, BUGS, ERRORS OR OTHER HARMFUL COMPONENTS OR DEFECTS, TRANSMIT DATA IN A SECURE MANNER, OR FUNCTION PROPERLY WITH THE SERVICE.
LOOPLAB STUDIOS AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS MAKE NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS; (II) THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; OR (III) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED.
WHILE LOOPLAB STUDIOS ATTEMPTS TO MAKE YOUR ACCESS AND USE OF THE SERVICE SAFE, LOOPLAB STUDIOS CANNOT AND DOES NOT REPRESENT OR WARRANT THAT THE SERVICE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; THEREFORE, YOU SHOULD USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES FROM ANY DOWNLOAD. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE OR SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
A SMALL PERCENTAGE OF USERS MAY EXPERIENCE EPILEPTIC SEIZURES WHEN EXPOSED TO CERTAIN LIGHT PATTERNS OR BACKGROUNDS ON A COMPUTER SCREEN OR WHILE USING THE WEBSITE OR THE SERVICE. CERTAIN CONDITIONS MAY INDUCE PREVIOUSLY UNDETECTED EPILEPTIC SYMPTOMS EVEN IN USERS WHO HAVE NO HISTORY OF PRIOR SEIZURES OR EPILEPSY. IF YOU, OR ANYONE IN YOUR FAMILY, HAVE AN EPILEPTIC CONDITION, CONSULT YOUR PHYSICIAN PRIOR TO USING THE SERVICE. IMMEDIATELY DISCONTINUE USE OF THE SERVICE AND CONSULT YOUR PHYSICIAN IF YOU EXPERIENCE ANY OF THE FOLLOWING SYMPTOMS WHILE USING THE SERVICE: DIZZINESS, ALTERED VISION, EYE OR MUSCLE TWITCHES, LOSS OF AWARENESS, DISORIENTATION, ANY INVOLUNTARY MOVEMENT, OR CONVULSIONS.
REFERENCE TO ANY PRODUCTS, SERVICES, PROCESSES OR OTHER INFORMATION, BY TRADE NAME, TRADEMARK, MANUFACTURER, SUPPLIER OR OTHERWISE DOES NOT CONSTITUTE OR IMPLY ENDORSEMENT, SPONSORSHIP OR RECOMMENDATION THEREOF, OR ANY AFFILIATION THEREWITH, BY LOOPLAB STUDIOS.
(EU and UK USERS) The United Kingdom and some member states of the European Union such as Germany do not allow the foregoing disclaimers by mandatory law, so they may not apply to you. With the exception of Germany, in such case you explicitly agree that such disclaimers shall be limited to the maximum extent permitted by applicable mandatory law.
(AUSTRALIAN USERS) Schedule 2 of the Competition and Consumer Act 2010 (Cth) and the corresponding provisions of the Relevant State and Territory Fair Trading Acts (the “Australian Consumer Law”), provide consumers with rights (including consumer guarantees, rights to refunds and other remedies, and rights in relation to unfair contract terms) that cannot be excluded or limited. The limitations of liability set out in these Terms are therefore subject to, and will not apply to the extent that they WOULD OTHERWISE limit or exclude such right or statutory guarantee under Division 1 of Part 3-2 of the Australian Consumer Law or any other Non-Excludable Rights the user may have.
23. MANDATORY ARBITRATION AND CLASS ACTION AND JURY TRIAL
WAIVER. In the event that we are not able to resolve a dispute, and with the exception of the claims for injunctive relief by us as described above and to the extent allowed by law, you hereby agree that either you or we may require any dispute, claim, or cause of action (“Claim”) between you and us or any third parties arising out of use of the Site, the Services, the Games and any other actions with us (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory) to be arbitrated on an individual (non-class) basis. However, both parties retain the right to seek relief in a small claims court (or a state court equivalent) for a Claim within the scope of its jurisdiction so long as the small claims action does not seek to certify a class, combine the claims of multiple persons, recover damages in excess of the limit for a small claim under applicable state law or is not transferred, removed, or appealed from small claims court to any different court. Additionally, if you are a California resident, you retain the right to obtain public injunctive relief from any court with proper jurisdiction.
THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION
AWARD IS VERY LIMITED. ADDITIONALLY, ANY ARBITRATION OF A CLAIM WILL BE ON AN
INDIVIDUAL BASIS, AND, THEREFORE, YOU UNDERSTAND AND AGREE THAT YOU ARE WAIVING THE RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER IN A CLASS ACTION LAWSUIT. AS PART OF THIS WAIVER, YOU AGREE THAT YOU WAIVE THE RIGHT TO ACT AS A PRIVATE ATTORNEY GENERAL IN AN ARBITRATION; THAT EXCEPT AS OTHERWISE PROVIDED IN THIS ARBITRATION AGREEMENT, CLAIMS BROUGHT BY OR AGAINST YOU MAY NOT BE JOINED OR CONSOLIDATED WITH CLAIMS BROUGHT BY OR AGAINST ANY OTHER PERSON; AND THE ARBITRATOR SHALL HAVE NO AUTHORITY TO CONDUCT A CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY GENERAL ARBITRATION OR MULTIPLE-PARTY ARBITRATION.
You and we agree that your use of the Services involves interstate commerce, and that this arbitration agreement shall be interpreted and enforced in accordance with the Federal Arbitration Act (FAA) set forth in Title 9 of the U.S. Code to the fullest extent possible, notwithstanding any state law to the contrary, regardless of the origin or nature of the Claims at issue. The arbitrator must follow, to the extent applicable: (1) the substantive law of the state in which we entered into the transaction giving rise to this arbitration agreement; (2) the applicable statutes of limitations; and (3) claims of privilege recognized at law. The arbitrator will not be bound by federal, state or local rules of procedure and evidence or by state or local laws concerning arbitration proceedings.
If either you or we elect to arbitrate a Claim, the dispute shall be resolved by binding arbitration administered under the applicable rules of the American Arbitration Association (“AAA”). Either you or we may elect to resolve a particular Claim through arbitration, even if the other party has already initiated litigation in court related to the Claim, by:
If this is a consumer-purpose transaction, the applicable rules will be the AAA’s Consumer Arbitration Rules. The applicable AAA rules and other information about arbitrating a claim under AAA, including how to submit a dispute to arbitration, may be obtained by visiting its website at https://www.adr.org/ or by calling 1-800-778-7879. If AAA will not serve as the administrator of the arbitration, and you and we cannot then agree upon a substitute arbitrator, you and we shall request that a court with proper jurisdiction appoint an arbitrator. However, we will abide by the applicable AAA rules regardless of the forum. Arbitration shall be conducted in the county and state where you accepted these Terms, you reside, or another reasonably convenient place to you as determined by the arbitrator, unless applicable laws require another location. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Except as provided in applicable statutes, the arbitrator’s award is not subject to review by the court and it cannot be appealed. The parties will have the option to request and receive a statement of reasons for the arbitration award.
If you elect to file the arbitration, and this is a consumer-purpose transaction, you will pay the filing fee to the extent required by AAA’s Consumer Arbitration Rules but not to exceed the cost of filing a lawsuit. Any amount above what it would cost you to file a lawsuit, we will pay. All other arbitration fees and expenses shall be allocated to us according to AAA rules. Except for the arbitration fees and expenses, each party shall pay its own costs and fees incurred (including attorneys’ fees), unless the arbitrator allocates them differently in accordance with applicable law. This paragraph applies only if this is a consumer-purpose transaction.
Notwithstanding anything to the contrary in these Terms, and except as otherwise set forth in this paragraph, the agreement to arbitration may be amended by us only upon advance notice to you. If we make any amendment to this agreement to arbitration (other than renumbering the agreement to align with any other amendment to the Terms) in the future, that amendment shall not apply to any claim that was filed in a legal proceeding or action against us prior to the effective date of the amendment. The amendment shall apply to all other Claims governed by this agreement to arbitration that have arisen or may arise between you and us. However, we may amend this agreement to arbitration and not provide you notice; in that case, the amendments will not apply to you and the agreement to arbitration contained in these Terms to which you agreed will continue to apply to you and us as if no amendments were made.
If any part of this arbitration provision is invalid, all other parts of it remain valid. However, if the class action limitation is invalid, then this arbitration provision is invalid in its entirety, provided that the remaining Terms shall remain in full force and effect. This arbitration provision will survive the termination of your use of the App, the Services, and any other actions with us.
You may reject this arbitration provision within thirty (30) days of accepting the Terms by emailing us at [email protected] and including in the subject line “Rejection of Arbitration Provision.”
24. EU/UK Users – Conflict and Dispute Resolution
24.1 Internal complaint-handling system for Section 14. You can lodge a complaint, in electronic form and free of charge, against a decision of Looplab Studios under Section 14.2 for a period of 6 months following our decision. Your complaint must contain the reasons why you consider that our decision was unfounded and the corrective measure you request. Looplab Studios shall review its decision, taking into account your arguments and the measures you request, and we may reverse our decision, if your complaint is (partially) founded. We will inform you, without delay, of our decision and, where applicable, of the possibility of out-of-court dispute settlement and other available possibilities for redress.
24.2 Out-of-court dispute settlement. You are entitled to select any out-of-court settlement body that has been certified (as provided under article 21 of the DSA) to resolve disputes relating to our decisions. The settlement decisions are not binding and both Looplab Studios and you have the right to initiate, at any stage, legal proceedings before a court in accordance with the applicable law.
24.3 Disputes regarding this Terms. In the event of a dispute relating to the interpretation, the performance or the validity of these Terms, an amicable solution may be sought before any legal action. You can notify Looplab Studios at the contact information set forth below. To the extent that you are using our services as a consumer, you may use the Online Dispute Resolution platform made available by the European Commission to solve the dispute. However, we are not willing or obliged to take part in dispute resolution procedures before a consumer conciliation body.
24.4 To the extent that you are using our Services as a consumer, the Agreement is governed by the law of the country where you have your habitual residence. In that case, you may bring proceedings before the courts of the United States (Missouri) or the courts of the country where you are domiciled, as governed by applicable laws. Looplab Studios may only bring proceedings against you before the courts of the country where you are domiciled.
24A Australian users - Conflict and Dispute Resolution
24A.1 In the event of any controversy, allegation or claim that arises out of or relates to the Services or this Agreement, Looplab Studios and you agree to try to resolve the dispute informally by sending a notice of dispute via email (for Looplab Studios, to [email protected] with the subject line of “Attn: Legal”). Our notice to you will be sent to you based on the most recent contact information that you provided us.
24A.2 Your notice to Looplab Studios must include your name, mailing address, and phone number (if any), and must describe the nature and basis of the claim or dispute, as well as set forth the specific relief sought.
24A.3 If the dispute is not resolved within 30 days from the notice under Section 24A.2, you and Looplab Studios may agree to try to resolve the dispute by alternative dispute resolution methods including (without limitation) final and binding arbitration.
24A.4 If you and Looplab Studios are unable to resolve the dispute or agree on an alternative dispute resolution method you and Looplab Studios have the right to initiate legal proceedings before a court in Australia.
24A.5 To the extent that you are using our Services as a consumer, the Agreement is governed by the law of Australia and you may bring proceedings before the courts of Australia or the courts of the state or territory where you are domiciled, as governed by applicable laws; and Looplab Studios may only bring proceedings against you before the courts of the state or territory where you are domiciled.
25. Limitation of Liability
25.1 IN NO EVENT, AND TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, SHALL WE, LOOPLAB STUDIOS, ITS DIRECTORS, MEMBERS, AFFILIATES, SUBSIDIARIES, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE THE WEBSITE, THE SERVICE, THE GAMES OR ANY OF THE CONTENT OR THE MATERIALS CONTAINED IN OR ACCESSED THROUGH THE WEBSITE OR THE SERVICE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM US OR LOOPLAB STUDIOS, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO LOOPLAB STUDIOS’ RECORDS, PROGRAMS OR SERVICES.
25.2 IN NO EVENT, AND TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, SHALL THE AGGREGATE LIABILITY OF LOOPLAB STUDIOS, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SERVICE, THE WEBSITE OR ANY OF THE GAMES EXCEED ANY COMPENSATION YOU PAY, IF ANY, TO LOOPLAB STUDIOS FOR ACCESS TO OR USE THEREOF.
25.3 Some member states of the European Union and the United Kingdom do not allow the foregoing limitations of liability by (mandatory) law, so they may not apply to you. In such case you explicitly agree that our (or any such other released parties) liability to you shall be limited to the maximum extent permitted by applicable mandatory law. You agree that we cannot be held responsible or liable for anything that occurs or results from accessing or subscribing to the Service.
25.4 For Germany, clauses 25.1 to 25.3 do not apply. Instead the following applies:
1. Looplab Studios’ liability for damages caused by slight negligence, irrespective of its legal ground, shall be limited as follows:
Looplab Studios shall be liable up to the amount of the foreseeable damages typical for this type of contract due to a breach of material contractual obligations;
Looplab Studios shall not be liable due to a slightly negligent breach of any other duty of care applicable.
2.The aforesaid limitations of liability shall not apply to any mandatory statutory liability, in particular to liability under the German Product Liability Act (Produkthaftungsgesetz), and liability for culpably caused injuries of life, body or health. In addition, such limitations of liability shall not apply if and to the extent Looplab Studios has assumed a specific guarantee.
3.Sections shall apply accordingly to Looplab Studios’ liability for futile expenses.
4.You shall be obliged to take adequate measures to avert and reduce damages.
25.5 For Australian users, the foregoing limitations of liability do not exclude or limit:
our liability for death or personal injury caused by our negligence, or loss, damage or costs caused by our fraud or fraudulent misrepresentation, gross negligence, or deliberate act or omission; or any other liability that cannot be excluded by applicable law; or
any remedies for breach of Performance Guarantees under the Australian Consumer Law that cannot be excluded.
26. General
26.1 Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.
26.2 You may not assign or transfer this Agreement, your Account or your rights hereunder, or the Games or any other software provided by us, and any attempt without our prior written consent is void.
26.3 If any provision of this Agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions.
26.4 The section headings used herein are for reference only and shall not be read to have any legal effect. The Schedule forms part of the Terms and shall have effect as if set out in full in the body of the Terms and any reference to these Terms includes the Schedule.
26.5 This Agreement sets forth the entire understanding and agreement between you and Looplab Studios with respect to the subject matter hereof and supersedes any prior or contemporaneous agreements or understandings.
27. Remedies
This Section 27 does not apply to users located in Germany.
You agree that your obligations and representations, and the license limitations, stated herein, are necessary and reasonable in order to protect Looplab Studios, its business, and its licensors, and you expressly agree that monetary damages may be inadequate to compensate Looplab Studios fully for any breach of this Agreement, or for any misrepresentation made by you above. Accordingly, you agree and acknowledge that any such violation or threatened violation may cause irreparable injury to Looplab Studios and that, in addition to any other remedies that may be available, in law, in equity or otherwise, Looplab Studios shall be entitled to obtain injunctive relief against the breach or threatened breach of this Agreement, or the continuation of any such breach by you, or to remedy any misrepresentation made by you, without the necessity of proving the inadequacy of any legal remedy or monetary damages, and without the need to post any bond.
28. Independent Contractors
You acknowledge that you are not considered, and shall not present yourself as, an agent, employee, joint venturer, or partner of Looplab Studios (or any of its respective affiliates, publishing partners, licensors or licensees). Each party to this Agreement is an independent contractor with respect to the other, and nothing in this Agreement will be deemed to place the parties in the relationship of employer-employee, principal-agent, partners or joint venturers.
29. U.S. Export Controls
You acknowledge and agree that Games and other software provided through the Website or Service are subject to restrictions and controls imposed by the United States Export Administration Act (the “Act”) and the regulations promulgated thereunder. You agree and certify that neither the Games nor any other software provided through the Website or Service, nor any direct product thereof is being or will be acquired, shipped, transferred or re-exported, directly or indirectly, into any country prohibited by the Act and the regulations thereunder or will be used for any purpose prohibited by the same. You agree that you will comply with all applicable law with regard to your possession, use and operation of the Games and other software provided through the Website or Service.
30. Contact Us
Unless directed with other contacting method herein, if you have any questions, concerns, or complaints regarding our Games or our Service, you may contact our Customer Service Team via:
Email: [email protected]
For California residents: pursuant to Cal. Civil Code § 1789.3, please note that (a) our contact details are set out above; (b) the fees and charges for the Service vary depending on the services selected by you and/or Games accessed; and (c) if you have a complaint regarding the Service or desire further information on use of the Service, contact our Customer Service Team at [email protected]. For complaints, you may also contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs in writing at 625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
If you are in the European Union or the United Kingdom, you may contact Looplab Studios via:
Email: [email protected]
Last updated: May 24, 2025
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